Customer support
Contact us
For installation, activation, updates, billing or technical support, email support@morphedesign.co.uk. We aim to acknowledge ordinary support requests within two business days. This is a response target rather than a guaranteed service level.
What support covers
Support covers installation, licence activation, application updates, local data export or deletion, and reproducible product defects. The current major version of AI Range receives security and compatibility patches. If support for a major version is to end, we will announce a retirement date and an available migration route in advance.
Critical security fixes may require an immediate application update. Necessary security patches for a supported major version will not be withheld as paid upgrades. Major feature upgrades may be priced separately.
Third-party services
AI Range works with information made available by supported third-party tools. We can help diagnose AI Range behaviour, but support does not cover the availability, pricing, account access or behaviour of OpenAI, Anthropic or other third-party services.
Before contacting support
Please include your operating system, AI Range version, purchase email, order reference and a concise description of what happened. Where relevant, include the steps needed to reproduce the issue and the exact error message.
Do not send passwords, full payment-card details, licence keys, prompts, source code, model responses, confidential documents or private repository content.
Cancellation
You can cancel renewal using the subscription-management link supplied with your purchase or by emailing support@morphedesign.co.uk. Cancellation does not require a telephone call. Please provide the customer name, purchase email, order reference and order date so that we can identify the subscription.
Cancellation stops future renewals. Unless a refund or statutory cancellation right applies, the subscription and licence remain active until the end of the paid billing period. See the Subscription Terms for full details.
Security reports
To report a suspected security issue, email security@morphedesign.co.uk. Please do not include sensitive customer data unless we specifically request it through an appropriate secure channel.